Find our FAQ here. If there is anything else you want to know, do not hesitate to contact us.
Contact UsTo ensure a smooth installation and reliable operation, the following technical requirements must be met:
Sensorberg offers both wired and battery-powered access solutions. The ideal setup depends on your door type:
Electrified doors:
Non-electrified doors:
A stable, professionally managed business network with PoE+ capability is required. Reliable internet access and correct network configuration are essential to ensure optimal device performance and system stability.
Sensorberg supports multiple access methods to cover different use cases and customer needs. Depending on your setup, doors can be opened via:
Yes. Sensorberg integrates with many booking and property management systems and also provides API endpoints for third-party integrations.
If your software partner is not listed on our partner page, no problem—your provider can easily integrate with Sensorberg. Simply contact us, and we will manage the technical coordination.
Depending on your setup, the following stakeholders may be involved:
Signal range depends on the device type and building materials.
Sensorberg supplies:
Sensorberg does not supply:
Depending on the product, hardware is either manufactured by Sensorberg in Germany or sourced from certified German suppliers.
Yes. Sensorberg detects break-in attempts and can trigger notifications to third-party alarm and CCTV systems, provided the security partner is integrated.
Custom integrations and onboarding of new security partners are available upon request.
Access remains functional.
Yes. Sensorberg works with a broad partner network and can recommend qualified installers based on your location.
You may also use your own installer—Sensorberg will provide training and onboarding.
For urgent issues outside business hours, weekends, or holidays, select the urgent request option when calling.
Requests are handled via a ticket system and prioritized based on urgency.
Yes. Sensorberg offers both wired and battery-powered access solutions.
If door electrification or cabling is not possible, battery-powered options can be used. However, for long-term reliability and sustainability, we generally recommend wired solutions whenever feasible.
After order confirmation:
We recommend inviting all relevant stakeholders to ensure smooth project execution.
Network and connectivity issues are the most frequent challenges. For this reason, we strongly recommend involving a professional network provider early in the project.
All Sensorberg hardware includes a 2-year warranty starting from the date the order is placed.
Yes. Sensorberg offers optional on-site support packages, providing a Sensorberg expert on location during installation.
Yes. Sensorberg is specifically designed for retrofitting existing facilities with minimal disruption.
Retrofits are typically performed in phases, allowing sites to remain operational. Installation is 30–40% faster than traditional access control systems, with reduced cabling and no civil works.
The result is a fully digital, scalable access system that lowers operating costs and standardises your infrastructure for future expansion—without rebuilding your site.
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