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Find our FAQ here. If there is anything else you want to know, do not hesitate to contact us
Contact UsSensorberg provides hardware and software that is independently developed and continuously improved by us. The hardware includes digital wall readers, digital locks & controls for doors, lifts, and lockers. In addition, Sensorberg offers wired and Bluetooth-enabled access variants such as Bluetooth cylinders or door handles. This means that both new buildings and existing properties can be digitally equipped without having to lay cables. Sensorberg also offers software consisting of a platform and an app. The platform monitors locations and accesses for owners and managers, while the app provides end customers with digital access on-site.
If you choose Sensorberg as a partner for your project, you will receive a project manager who will keep you regularly informed about deliveries and planning. We also offer free training and onboarding for the software. If you choose an installation partner, we also provide free training to ensure that the hardware is installed correctly and safely. Once the project is successfully completed and goes live, you will have a dedicated Key Account Manager to deal with all your queries and requirements. Once the software is live and being used by you, annual operator fees will be charged.
The Sensorberg operator fee includes the following:
Sensorberg itself does not carry out the installation of the hardware. Instead, Sensorberg supplies the hardware and ensures that it is installed properly. The installation of the hardware is carried out by partner companies or other installation companies. Sensorberg is extremely flexible and always adapts to the needs of its customers in terms of partners.
The data sheets and instructions for the hardware are available here. Installation guides are available on request, please contact support@sensorberg.com.
Once all technical requirements have been clarified, the solution will be ready for use at your premises within 8-10 weeks.
To ensure a successful installation, it is important to obtain the exact dimensions of the units or doors in advance. Depending on the application, it may also be necessary to obtain a floor plan in advance in order to precisely plan the hardware.
The Sensorberg platform makes it possible to intelligently network and automate buildings. The platform includes all integrated accesses, hardware products and door locks as well as other integrations. The platform offers functions such as access control, room occupancy management, security monitoring and user analysis.
The Sensorberg app ("One Access") allows customers to digitally access buildings, including doors and lockers/boxes. The app can be customised by integrating the customer's design and logo. The white label app is available to customers in the App Store for Android and iOS.
Yes, doors can also be opened in flight mode as long as Bluetooth is activated. This means that doors or lockers can also be opened in areas without an internet connection, such as basements or underground garages.
In the event of a power failure, the building's emergency power supply kicks in so that doors can still be opened. The retrofit hardware is battery-powered and thus remains unaffected by power failures.
Offline capability means that the Sensorberg solution can be used offline in three different aspects:
1. Building (offline)
In the unlikely event that your building is disconnected from the internet, the Sensorberg devices will revert to their own cached data and continue to provide seamless access to the end user for 48 hours.
2. User (offline)
If end users find themselves in a situation where they have no or poor internet connection, all devices can continue to be used indefinitely as long as the user has Bluetooth active on their smartphone device.
3. Sensorberg Cloud (offline)
In the rare event that the Sensorberg Cloud goes down, the solution can function independently for 48 hours.
User data is stored in the cloud for most customers. Sensorberg has its own cloud hosted by Open Telekom in Germany. Access to the user data is possible for the customer and our support team, although this is not mandatory. The deletion of user data can be done manually by the customer or automatically if, for example, our backend system is linked to the customer's HR system and an employee leaves the company.
Being GDPR compliant means that a solution or product meets the requirements of the European Union's General Data Protection Regulation (GDPR). The GDPR is a data protection law that ensures that personal data is protected in the European Union and that companies that process or store personal data must comply with certain regulations. A GDPR-compliant solution therefore means that it is developed and designed to meet the requirements of the GDPR and ensure the protection of personal data.
The Smart Building Gateway uses a private network to connect to the Sensorberg platform within the Microsoft Azure Cloud and is therefore protected from potential cyber-attacks.
Yes, Sensorberg's Smart Solutions can be integrated with other systems. Sensorberg is a flexible company and is open to integrations. You can find our open APIs that can be used for integration here.
At Sensorberg, we distinguish between one-off costs for hardware and software and monthly operator fees. The monthly operator fee, which is always billed per year in advance, includes operating and development costs for the Sensorberg Smart solution. In return, customers receive an unlimited number of users, door openings and locations. For a concrete offer for your project, which we will send you within 24 hours, please contact us by e-mail or phone.
For billing questions, please feel free to email purchase@sensorberg.com. Please include your invoice number, project number and name in your message.
