Setting a New Standard in Self-Storage
Digital First as a Competitive Advantage
In the competitive industry of self-storage facilities, Space PLUS faced a unique challenge when they entered the market as a new player. They realised that they needed to differentiate themselves and provide a modern, flexible, and secure solution to attract customers. Their search led them to Sensorberg and their intelligent access self-storage solution.
As a newcomer in the self-storage industry, Space PLUS wanted to deliver the best service to their customers by building facilities that allow for the highest level of convenience and flexibility. Although this was their first storage facility, Space PLUS had foreseen the difficulties that come with conventional padlocks: higher staff and operating costs, lower security standards.
Moreover, they wanted their employees to focus on direct customer service, not on dealing with repetitive administrative tasks or overlocking storage units with outstanding bills.
Smart Access for a High-End Facility
Sensorberg’s intelligent access self-storage solution proved to be the perfect fit for Space PLUS’ needs. With the easy, fast, and secure download of digital keys, Space PLUS customers and management gained unprecedented levels of flexibility. The partnership with Sensorberg empowered Space PLUS to deliver a seamless and modern user experience.
The benefits of Sensorberg’s solution were not limited to storage units. Space PLUS’s facilities also included coworking spaces and shared office areas, where users also reaped the rewards of digital access. Alongside their personal storage units, customers could now access digital lockers on-site to store their smaller items securely.
The results were noticeable quite quickly. Space PLUS became the choice for customers looking for self-storage solutions with modern amenities. Utilising Sensorberg’s solution, Space PLUS became synonymous with seamless, 24/7 access, and demand for their facilities increased significantly.
By providing digital keys for 24/7 access, Space PLUS satisfied customer needs and set itself apart from competitors in the self-storage sector.
Today, Space PLUS continues to grow and expand its business, confident in the knowledge that their decision to partner with Sensorberg was instrumental in their success. As a trailblazer in the self-storage industry, Space PLUS has set the standard for customer-centric solutions, making their competitors take notice and follow suit.
Key Facts
Quantifying the financial and time savings directly resulting from the implementation of Sensorberg’s solution proved challenging for Space PLUS. This was because they had adopted the digital access system from the outset and had no point of comparison with traditional systems. However, the overall impact on efficiency and customer satisfaction was clear.
Space PLUS in Numbers
- 8 facilities in operation
- 5,000+ storage units of varying sizes for private and business clients
- More facilities planned or under construction
- Lower staffing per location — enabling a personalised and efficient experience
- 2 fully unmanned stores — entirely managed through digital access
Space PLUS boasts thousands of happy customers across all their locations, catering to both private and business clients. With a focus on exceptional service, Space PLUS maintains lower staffing per location to ensure a personalised and efficient experience for every customer.
Customer feedback has been positive, with the younger demographic expressing excitement about the digital access solution, while some older customers may initially need more guidance to adjust. Nevertheless, they too appreciate the benefits of digital access.
Sensorberg’s solution has become an essential part of Space PLUS’s business model, empowering them to deliver on their USPs of flexibility, security, and simplicity while opening new locations at a rapid pace.
Conclusion
Sensorberg’s intelligent solution has played a part in enabling Space PLUS to redefine self-storage. By implementing digital access technology, Space PLUS has transformed the customer experience by offering unparalleled convenience and security.
By meeting their customers’ needs for flexibility and convenience from the outset, Space PLUS has gained a strong foothold in the market and has become an industry leader. Their partnership with Sensorberg remains a testament to their commitment to innovative solutions and customer satisfaction.
“We envisioned a future where self-storage would be redefined by convenience and flexibility. Sensorberg’s Smart Access Solutions allowed us to turn that vision into reality. By offering our customers the power to access their storage units anytime, anywhere, we’ve not only set ourselves apart from the competition but have also elevated the entire self-storage experience. Sensorberg has been a true partner in our success story, and together, we continue to pave the way for innovation in the industry.”
— Russell Jordan, CEO at Space PLUS
