Our digital usage behaviour has never been so high. Digitalisation is constantly present in our everyday lives and simplifies our lives so that we have more time for the important things in life. Nevertheless, one side of digitalisation still seems like a black box to us: the security of our technologies and the data we entrust to them.
Despite great mistrust that is often attributed to us Germans, many studies suggest that there is great enthusiasm and a high level of acceptance for new technologies among the population, despite critical questions.
Data Protection
In order to guarantee the greatest possible security of user data, we have introduced comprehensive security measures. Thus, when opening doors or booking rooms or lockers, only technically necessary and security-relevant data is generated and stored in the background.
Where is the collected data stored?
Data from app users and end customers are hosted and processed in Germany. Sensorberg does not operate its own servers but uses an external hosting provider with servers in Germany.
The data is stored as long as the user is listed in the Sensorberg system.
If the user is deleted from the Sensorberg system (e.g. by an admin of the customer after termination of the contractual relationship), all his log data will also be deleted.
Logging
What is the purpose of logging in data protection?
When one hears about logging of data, one becomes sceptical for the first time.
However, logging according to the GDPR serves two main purposes: the detection of unauthorised access and the identification of gaps in data protection management.
How is the data logged?
All-access processes are logged in the back end, which ensures the traceability of the access. A log entry does not contain any personal data. These log entries are stored for possible prosecution and then irretrievably deleted.
In addition, any changes to the data in the backend are recorded in an audit log. The IP address of the device that initiated the change is stored. These IP addresses are anonymised.
Failure Protection
What happens in the event of a power failure? Can I still get into the building?
The building’s emergency power supply kicks in, so doors can still be opened. Retrofit hardware is battery-powered and is not affected by power outages.
Internet Outage
The Sensorberg solution also works offline at all important endpoints and is optimally protected against internet failures with the triple offline system. Every relevant component in the communication works without a network connection. This means that every building can be excellently secured with the Sensorberg solution:
- Caching at the hubs, our IoT devices in the building.
- The entire backend can be displayed locally on the bridge
- Connection and control of the actuators via Bluetooth, so the mobile phone does not need an internet connection.
Access rights are stored directly on the access hub (caching) and are kept up to date. In the event of a network failure, the last data set is still available.
The entire Sensorberg backend system can also be installed locally on-site and is therefore independent of any internet connection.
The telephone as a control medium does not need an internet connection to open. It communicates directly via Bluetooth.
A certain scepticism about data protection is always good. However, it is also important to be informed and educated about what can happen to our data and how we can prevent it. Thanks to the GDPR, there are clear rules in the EU on how to deal with data. It is Sensorberg’s top priority to ensure the security of our solution and all our customers’ data.
Frequently Asked Questions
Are there any limits to the OAM?
The OAM supports an unlimited number of users and locations, with flexible configuration options.
How does the OAM help me manage my facility more efficiently?
The OAM centralizes facility management, automating processes like access control and bookings, making operations more streamlined.
Can I control multiple buildings from a single dashboard?
Yes, you can manage multiple locations through a unified dashboard.
Do bookings come in automatically, or do I need to manually add them?
Bookings come in automatically, reducing the need for manual entry.
Can I add or remove users easily?
Yes, you can quickly add or delete users through the OAM interface.
Can I assign different access groups or levels?
Yes, you can assign users to different access groups such as employee, guest, or contractor.
Can I monitor access logs and activity in real-time?
Yes, the OAM provides real-time monitoring of user access logs and activities.
What types of access control devices can the OAM integrate with?
The OAM integrates with a variety of access control devices, including keypads or any other digital access control.
How does the OAM manage devices across different locations?
The OAM manages devices centrally, ensuring easy control and consistency across all locations.
Can I automate certain access points (e.g., time-based access)?
Yes, you can configure automation for specific access points, like time-based access control.
How secure is the OAM system?
The OAM offers robust data encryption and security features to protect your facility's data.
Does the OAM comply with GDPR and other relevant regulations?
Yes, the system complies with GDPR and other regulatory standards.
How does the OAM handle security breaches or unauthorized access?
The system provides real-time alerts and comprehensive security features to respond to breaches.
Is the OAM customizable to meet my specific needs?
Yes, the OAM is fully customizable, allowing you to tailor it to your facility's requirements.
How scalable is the OAM for future expansions?
The system is highly scalable, making it suitable for facilities of all sizes and growth over time.
Can I create custom reports or insights based on the data collected?
Yes, the OAM allows you to generate custom reports and insights based on your facility's data.
Can the OAM integrate with my existing building management system (BMS)?
Yes, the OAM integrates with your BMS and third-party applications like CRM or ERP tools.
How intuitive is the OAM interface for daily use?
The interface is user-friendly, designed for ease of use in daily operations.
Is there a mobile app for remote management?
Yes, a mobile app version is available for convenient remote management.
What is the pricing structure for using the OAM?
The OAM offers a flexible pricing structure, tailored to your facility's needs.
Are there additional maintenance or upgrade costs?
There may be additional costs for maintenance and upgrades, depending on your setup.
How often are software updates released, and are they included in the service?
Software updates are released regularly and included in the service.
What kind of training do you offer for new users?
Comprehensive training is available for all new users to ensure smooth onboarding.
What support services are available if I encounter technical issues?
Full technical support is provided to address any issues that may arise. Please contact support@sensorberg.com
